Refund Policy
1. General Provisions
WhiteDev (https://whitedev.org/) provides custom White Pages development services using WordPress and HTML.
Each order is completed according to the selected plan, subject matter, language, and the client’s technical requirements.
This Refund Policy explains how requests to cancel an order, obtain a refund, or correct deficiencies in completed work are reviewed.
2. Order Cancellation
If a client wishes to cancel an order before development begins, they should contact WhiteDev support.
Whether an order can be canceled and the amount refunded depend on the stage of work, expenses already incurred, and applicable law.
Once development has started, refund requests are reviewed individually, taking into account the work already performed.
3. Nature of Digital Services
White Pages are created for a client’s specific needs and may involve website structure development, content preparation, WordPress configuration, HTML development, and technical infrastructure setup.
After the finished product has been delivered, cancellation and refund requests are considered in light of the agreed terms, the nature of the services performed, and any mandatory rights granted to the client by law.
A client’s change of plans concerning the use of a completed website does not, by itself, mean that the work is defective.
4. Advertising Platform Review
WhiteDev develops pages with regard to the technical requirements and characteristics of advertising platforms, including Google Ads, Meta Ads, Microsoft Advertising, and TikTok Ads.
Decisions to approve advertisements, limit delivery, or suspend advertising accounts are made by the respective platforms.
WhiteDev does not guarantee campaign approval and has no control over advertising platforms’ decisions.
An ad rejection or account suspension alone does not establish that a page is defective. If the deliverable does not meet the agreed technical specifications, the client may request that the discrepancy be corrected.
5. Errors and Revisions
If a client identifies technical errors or deviations from the agreed requirements after receiving a White Page, they should contact support.
Each request is reviewed according to the nature of the issue and the terms of the order.
Depending on the circumstances, WhiteDev may offer corrections, page revisions, or another remedy available under the parties’ agreement and applicable law.
Additional changes outside the original specifications may be agreed upon and charged separately.
6. Refunds for Cryptocurrency Payments
If an order was paid for in cryptocurrency, clients are advised to retain transfer details, including the network, amount, sending address, and transaction identifier (Transaction Hash).
When agreeing on a refund, the parties confirm the cryptocurrency, network, amount, and receiving address.
Because confirmed blockchain transactions generally cannot be reversed, refunds are processed as separate transfers.
Any network fees and the method used to calculate the refund amount are agreed upon in accordance with the order terms and applicable law.
7. How to Submit a Request
To request a refund or correction of deficiencies, the client should contact WhiteDev support and provide:
- The contact details used when placing the order.
- Information about the purchased service or plan.
- An explanation of the reason for the request.
- Proof of payment, if needed.
Support will review the request and explain the next steps.
8. Final Provisions
WhiteDev seeks to resolve disputes through direct communication with clients.
Each request is considered on the basis of the agreed order terms, work actually completed, and applicable law.
Nothing in this Policy limits mandatory client rights that cannot legally be excluded or modified by agreement.
9. Contact Information
For refunds, orders, or technical support, please contact:
Website: https://whitedev.org/
Email: whitedevteam@gmail.com
Telegram: @whiteDEV_support